Okay—so a couple of weeks ago, my debit card was hacked and $90 was spent at the Apple iTunes (supposedly) store. VISA fraud caught it, called me and we started the process of cancelling that card, getting the money put back into my account and ordering a new card. Fortunately, I didn’t have any bills sitting out there waiting to be paid on that card number. Filled out the fraud paperwork for the bank and made a trip there to turn it in. The money was placed back in my account. A week later, the new card shows up. Another trip to the bank to set the pin number. Stupid waste of time and energy. Got a letter from the bank telling me that the money had been replaced but only provisionally until they decide whether or not I am actually entitled to it. Whatever.
This morning, I attempted to update some apps on my iPod only to be given the message “Your Apple account has been disabled”. Seriously?!? Am I in some kind of electronic limbo until the fraud issue has been cleared up? Have I been deemed guilty until proven innocent? I don’t really care about the apps—they were freebies that I rarely use anyway. It’s more the principle of the thing. I wasn’t even notified that my account was being disabled. That’s just tacky customer service.
At this point, I’m taking the high road and not being totally pissed about the whole thing. I find iTunes to be an annoyance that I choose to put up with in order to make use of my iPod. If this doesn’t clear up soon, though, Apple will get another phone call.
Ahh . . . life continues to be amusing, from my point of view. Stay safe.